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Mexico City, Mexico

Sr. Support Engineer | VMware Automation (vRealize Automation | Aria) - Hybrid


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Sr. Support Engineer | VMware Automation (vRealize Automation | Aria) - Hybrid

Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all kinds of ways – from installing and maintaining servers and storage equipment within the fast-paced lab computing environment through to providing top-level technical expertise and support to engineering departmental users. What’s more, they work with engineering teams to create the right architectural designs and come up with the correct solutions that would meet the various software/hardware configuration requirements in support of engineering test and development environments.

Join our team to do the best work of your career and make a profound social impact as a Sr. Support Engineer on our Lab Support Engineering team in Mexico City - hybrid position.

What you will achieve:

As a Sr. Lab Support Engineer, you will be responsible for coordinating and performing installations, configurations, preventive and corrective maintenance of servers, switches and storage equipment located within the LAB computing environment. 

You will:

- Provide support at the client/server and SAN/storage array architecture level to configure, troubleshoot, and maintain engineering computer lab systems for the lab computing environment. 
- Provide high-level technical expertise and proper implementation of new hardware including servers, switches and storage arrays. 
- Work with engineering departments to create the proper architectural designs and devise the correct solutions to meet various software/hardware configuration requirements in support of engineering test and development environments.
- Troubleshoot hardware/software, operating systems, virtual machines (VMware, Dockers) and be familiar with cloud computing platforms, e.g. AWS, Azure, Google Cloud.
- Be available for frequent physical access to the engineering lab environment, and will need to apply judgment and technical knowledge to arrive at solutions, with a willingness to expand your skill set and learn new technologies.

Essential Requirements

- Advanced English (works directly with global teams)

- Strong skills in virtualization technologies (VMWare) - VRealize Aria Automation
- Knowledge of Windows, Linux, and UNIX
- Networking switch background

Desirable Requirements

- Docker, Active Directory, Networking switch knowledge 
- Security and SSL certificate management

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: May 2024

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Job ID:R227594

Dell’s Flexible & Hybrid Work Culture

At Dell Technologies, we believe our best work is done when flexibility is offered.

We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.

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Beneficios globales

  • Programas integrales de Salud

  • Herramientas y recursos de bienestar financiero galardonados

  • Apoyo generoso para nuevas madres, padres y cuidadores

  • Plataforma de bienestar líder en la industria

  • Programa de asistencia a las personas de la empresa

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