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Mexico City, Mexico

Sr. Network Support Engineer

Ciudad de México, México; Eldorado Do Sul, Brazil; Sao Paulo, Brazil


as rated by current and former employees

Sr. Network Support Engineer

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge, and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Lab Support Principal Engineer on our Network Engineering team - Brazil (RS or SP) or Mexico City - Hybrid

We go out of our way to give our customers the help they need. Our Network Support team specializes in our most highly technical and sophisticated network products –issues can span installation, operation, configuration, customization, performance, and usage. Fully trained on the latest upgrades or new products, the team can diagnose the problem and recommend the right solution.  

Key Responsibilities

The Lab Support Principal Engineer will manage the planning, development, installation, and operations of network systems by evaluating current and future business requirements and provide support for all customers as it relates to network design, network operations, network convergence and network security.

  • Provides advanced technical support within area of expertise to clients and internal personnel on complex integration issues and is often in a lead role within larger projects
  • Responsible for establishing project plans, business cases, input to budgets, schedules, and documentation of work results
  • Establishes network priorities as they relate to achievement of short and long-term business goals and objectives, responsible for complex testing and analysis of network facilities
  • Works with leadership to ensure that all team members have adequate training for assignments
  • Must be able to communicate with excellent English skills

Essential Requirements

  • Advanced knowledge of appropriate networks, products, and protocols: EIGRP, OSPF, BGP, DNS, DHCP, Layer 2, Layer 3
  • Advanced knowledge with Cisco Nexus Arista EOS or Dell FTOS
  • Advanced troubleshooting skills, customer management skills and communication skills
  • Advanced understanding of networking services and protocols: iSCSI, PXE, DNS, DHCP, IPAM
  • Advanced English skills (will support global teams)

Desirable Requirements

  • Available to travel occasionally
  • Desirable experience with iSCSI, PXE, Infoblox, or similar DDI tool

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: April 2024

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Job ID:R233992

Dell’s Flexible & Hybrid Work Culture

At Dell Technologies, we believe our best work is done when flexibility is offered.

We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.

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Beneficios globales

  • Programas integrales de Salud

  • Herramientas y recursos de bienestar financiero galardonados

  • Apoyo generoso para nuevas madres, padres y cuidadores

  • Plataforma de bienestar líder en la industria

  • Programa de asistencia a las personas de la empresa

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